OOTB ServiceNow consumes a record number before the record is saved to the database. In order to stop this, and only use a number once the record is actually created and saved to the database then update the following property:
glide.itil.assign.number.on.insert
set the value to
true
Validation Steps
| Step | Expected Result |
|---|---|
|
List of Incidents show |
|
New record form shows and Number field is empty |